St Giles Hotel & Leisure Club, London

Bedford Avenue, London, WC1B 3GH
3

Certainly the most central hotel in London, in the heart of the West End at the bottom of Oxford Street with the whole of London in close proximity. The hotel... more

 

£ Rooms from £89 (≈ $151) per night
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7/10 Overall rating

Category Average Rating
7/10 Check-in process
7/10 Your room
7/10 Working order of facilities / equipment
7/10 Order and cleanliness of the hotel
6/10 Performance of staff
7/10 Overall experience
7/10 Overall value for money
  • 6/10 Anonymous ( Young couple) 

    on  August 6, 2008

    "The hotel being close to the tube station and theatre made it very convieniant but the room wasn't very inviting." (108056167)

    Location was amazing. Breakfast was great.

    The hotel was very hot, the air conditioning didn't seem very effective, the room was very small and noisey also there weren't many towels.

    3 of 3 people found this review helpful:

  • 3/10 Melanie ( Group of work colleagues) 

    from Peacehaven , GB  on  August 22, 2008

    "complete disgust and disappointment, your advertising of the hotel should be reported to trading standards" (97408568)

    fleas, dirt, poor service, grubby rooms, smelly rooms, dirty mattresses, more like a hostel

    1 of 1 people found this review helpful:

  • 9/10 Valerie ( Group of work colleagues) 

    from Blackpool , GB  on  August 5, 2008

    "had a great weekend, would definitly stay again." (97548785)

    hotel in excellent position for all shopping, theatre's and nights out. breakfast was good and plenty of it.

    rooms quite small and dated but clean

    2 of 2 people found this review helpful:

  • 5/10 Anonymous ( Solo business traveller) 

    on  August 1, 2008

    the room was clean and tidy and I was very impressed when I spoke on the phone with a member of staff who was very helpful at giving me directions.

    i didnt expect the room to be so small at such a high rate. It was very hot and although there is a fan it was very noisy, the blinds were quite poor at blocking any light out and the shower was cold in the morning.

    1 of 1 people found this review helpful:

  • 4/10 Tony ( Mature couple) 

    from North ferriby , GB  on  October 4, 2008

    Clean

    Small room, lack of facilities, tired room, no air conditioning

  • 7/10 Robert ( Mature couple) 

    from Stoke on trent , GB  on  July 30, 2008

    "Nice hotel, would recommend it to friends visiting London for sight-seeing" (97280146)

    Clean room, central located for site-seeing, good local restaurants

    NCP car park not well signed

    1 of 1 people found this review helpful:

  • 8/10 Claire ( Young couple) 

    from Dunstable, beds , GB  on  September 30, 2008

    "Good, clean hotel in a great location" (107495440)

    Great location, good value for money.

    Tap in bathroom squirted over you when you put it on.

  • 8/10 Anonymous ( Young couple) 

    on  September 18, 2008

    "I would recommend to friends to stay at your Hotel" (107156275)

    The female trainee on the Check in desk was polite, neatly attired, pleasent and she had a smile. I would like to complement her. Also the African gentleman at the information desk was polite friendly and quite helpful.

  • 7/10 Anonymous ( Solo business traveller) 

    on  September 12, 2008

    "Good, I would stay again but only for 1 night unless I was returning with friends or family were by I would recommend this hotel due to its central location and clean facilities." (107211559)

    It was a quick process to check in and the room was clean.

    I wasn't asked at check-in whether I wanted to have breakfast and the building wasn't signed very well as to where the restaurants were. I also thought the rooms could do with being sound proofed a bit more.

  • 10/10 Matthew ( Group of work colleagues) 

    from Truro , GB  on  July 21, 2008

    "Overal i had a fantastic stay no problems great room, comfortable sleep easy cheaking in and out i will be staying with you everytime i come up to london now i was so happy with my stay, and my friend staying with me was really happy with everything overall!! cya again soon cheers." (108036476)

    The room, hotel-service and general Atmosphere and service was exellent i will definitely recommend you to friends and i will be staying there in the future.

    I was thrilled with everything no bad points what so ever..

    1 of 1 people found this review helpful:

  • 7/10 Patricia ( Mature couple) 

    from Coventry , GB  on  September 4, 2008

    "We always come back to you so I would say good. If there has been a problem the staff have sorted it out and have also been able to give us a refund in one instance" (97193026)

    Close to all we need, very reasonably marketed. The rooms seem to be well sound proofed from adjoining rooms, free safe for valuables.

    Only constructive criticism ie windows could open a bit more but I understand why not, The toilet obviously doesn't get a good scrub as inside the bowl is brown which could easily be avoided with lime scale cleaner and brush - it just makes me wonder if the rest has been done with anti bacterial cleaner etc. We stayed 2 nights but after room was cleaned after 1st night the shower cubicle had not. We do not use facilities for breakfast because of the queuing but there are plenty of places in the vicinity so not a problem after all you only have so much room. Even though we were on 9th floor we could hear revellers in the street but again not something you can manage, just seemed strange as we were so far up.

  • 8/10 Anthony ( Family with young children) 

    from Cork , IE  on  July 16, 2008

    "No problems experienced. Location is excellent." (97874700)

    Location, Price

    Needs refubishment such as carpets etc

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Group of work colleagues) 

    on  August 29, 2008

    "Not bad for value in central london" (107104291)

    Room was clean and had really goo d views

    Staff not very polite at reception, the receptionist who booked us in was a trainee and didn't know what she was doing, but the other staff around didn't help her. We weren't explained how to use the room key or where any where was in the hotel or if we had any questions.

  • 8/10 Ian ( Other) 

    from York , GB  on  July 13, 2008

    "The hotel was generally good but some of the staff could do with a review on customer service - a smile and a thank you go a long way!" (108006762)

    The communal areas were of a very high standard, the room was clean and had everything that was needed.

    The young man on check in barely spoke to us - i appreciate he was undergoing training but a smile and a sorry you had to wait would have gone a long way. The hotel name outside was not lit up on a night which made it difficult to spot when coming out of the tube station.

    1 of 1 people found this review helpful:

  • 8/10 Nicola ( Solo leisure traveller) 

    from Bristol , GB  on  August 27, 2008

    "Second time I have stayed in this hotel and will do again." (108050507)

    Good central location

    Could do with a lick of paint in the corridors

  • 4/10 Anonymous ( Other) 

    on  July 6, 2008

    "Would not stay there again in a hurry, I felt it was exspensive for what we got.." (99443488)

    The bed was clean and comfortable.. Nice but exspensive bar.

    The room was extremely small, the shower was cold both in the evening and the morning. Very limited choice of tea and coffee, like many people I used de-caffinated coffee.(this choice was not available). The breakfast was only just adequate, I felt it was like eating in a canteen and the full breakfast was badly cooked and again with limited choice,(not the best 3 star hotel i have stayed in). You have to wait a long time for a lift, as there are about 11 floors, we were on 6 and had to wait about 10 minutes, not good if you are in a hurry..

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Same sex couple) 

    on  August 13, 2008

    "Fine for a weekend break but as rooms were small any longer would be too much" (97132628)

    lovely friendly staff and very central to everything

    small rooms that need updating compared to the front reception etc

  • 8/10 Lisa ( Young couple) 

    from Belfast , GB  on  July 2, 2008

    "Lovely, central hotel with friendly, helpful staff." (97992165)

    Excellent location, friendly and helpful staff. Comfortable room with good facilities.

    Check in was a disaster. We arrived early and left our luggage but were not told to complete the paper work. When we returned at 14:30 to check in, we were told our room was not ready/cleaned, and may not be till later that evening, as we hadn't completed paper work on arrival at 10:00. We had a further one and a half hours to wait before we could check in which is very inconsiderate.

    1 of 1 people found this review helpful:

  • 9/10 Nicholas ( Mature couple) 

    from Winslow , GB  on  April 27, 2008

    "The room was clean and adequate but very small, but everything was there .Breakfast was very good but very crowded and some of the items were cold." (97902841)

    Clean and purposeful

    Rather on the small side

    7 of 7 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  August 5, 2008

    "For the purpose of our stay this hotel was excellent value for money, room and facilities adequate and in a perfect location." (108016710)

    Location was our main priority and this hotel certainly was within easy access to all West End attractions.

    Hotel reception when arrived was extremely busy and a queueing system was in place, a few more members of staff working on reception wouldn't have gone a miss, during what was a very busy period.

  • 6/10 Anonymous ( Group of work colleagues) 

    on  June 9, 2008

    couldnt get the cold water to work in the shower

    2 of 2 people found this review helpful:

  • 8/10 Robert w ( Mature couple) 

    from Qala, gozo , MT  on  June 14, 2008

    "This is the third time that we have stayed at the St Giles and again the overall experience was nothing less than very pleasant." (97097981)

    Staff are polite and helpful, cleanliness of room not to be faulted, overall organisation is very good.

    The step down from the shower is rather high, making one feel that without something to hold onto could easily lead to a fall. We were disappointed at having to accept a smoking room on our first night, however it was corrected on the second day.

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  July 31, 2008

    "will stay with you again. will recommend you to friends" (107108935)

    excellent staffand food

  • 8/10 Ellen ( Solo leisure traveller) 

    from Chicago , US  on  July 28, 2008

    Great Location, safe neighborhood.

    Internet connection did not work. Tried my cable and hotel's cable. Had no problem with my cable at next hotel at Brussels.

  • 8/10 Anonymous ( Group of work colleagues) 

    on  July 28, 2008

    "I often stay here - it is a good hotel in a good location." (108065483)

    Great leisure facilities. Clean room. Pleasant staff. Good location

    Incredibly hot! Air con would be a huge improvement.

  • 7/10 Anonymous ( Solo business traveller) 

    on  May 21, 2008

    Near to the city and the shoppingarea/restaurant area

    3 of 3 people found this review helpful:

  • 9/10 Jennifer ( Mature couple) 

    from Taunton , GB  on  July 22, 2008

    "We had a lovely time in London, and the hotel could not have been better situated." (97553948)

    Pleasnt and helpful young man booked us in. Room clean, and beds comfortable. Very pleased.

    No bad points.

  • 7/10 Anonymous ( Group of work colleagues) 

    on  June 3, 2008

    "Reasonable value for money for central London location." (97301007)

    Good location, close to the Tube and central London.

    Breakfast quality poor.

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Solo leisure traveller) 

    on  June 1, 2008

    "Room was functional, hotel was well-located for my purposes, and staff were helpful, particularly the concierge staff." (97751949)

    Room basically worked as needed, except that toilet-paper holder was broken. Coffee-maker in room.

    Drink machines on lower two floors would not take Pound coins; no apparent effort being made to fix them (desk staff said they "sometimes work"). Room was very small.

    1 of 1 people found this review helpful:

  • 6/10 Anonymous ( Group of work colleagues) 

    on  July 11, 2008

    roomhad tea and coffee and decent shower

    Too many trainees checking in guests and they did not know what they were doing. The safe didnt work but got fixed and the hot water tap didnt turn off in my room and my mum didnt have hot water in her taps. Quite noisy as well with traffic and other guests.

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  May 17, 2008

    "it was alright. i would love to come back again sometime." (97178001)

    friendly poeple relax, very central to all the establishments

    i was at at the sith floor end room and i could hear the buliders and at nite too.

    2 of 2 people found this review helpful:

  • 10/10 Kevin ( Family with older children) 

    from Worksop , GB  on  May 21, 2008

    "Excellent value for money within easy reach of all attractions. Parking facilities excellent and a very cheap rate, £15 for 24 hours secure parking - How cheap is that!!! Have recommended this Hotel to all family and friends." (97505462)

    Excellent parking facilities with economic charge, within walking dfistance of all attractions & theatres

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Same sex couple) 

    on  July 3, 2008

    "Would stay there again. " (108062161)

    Great location.

    Small room.

  • 8/10 Matthew ( Young couple) 

    from Walsall , GB  on  May 19, 2008

    "Great hotel friendly staff would stay there again" (97210483)

    Great posiion for the underground and shopping

    1 of 1 people found this review helpful:

  • 8/10 Sarah ( Other) 

    from Stockton-on-tees , GB  on  April 16, 2008

    "I booked your hotel as I wanted to be close to the Shaftsbury Theatre and Oxford Street. I personally dont think I could have chosen a better hotel, as the location was perfect and the facilities at the hotel were excellent." (97071186)

    The hotel was very clean and the staff were very friendly and helpful, the meals were delicious and very reasonable.

    There was nothing to dislike I would certainly recommend your hotel to everyone I know.

    4 of 4 people found this review helpful:

  • 7/10 Anonymous ( Same sex couple) 

    on  June 26, 2008

    "Great for an overnight stay." (97529990)

    The location is good for shopping and sightseeing being very close to the underground. Great value for such a central location.

    The room was on the small side.

  • 9/10 Annette ( Mature couple) 

    from Milton keynes , GB  on  May 9, 2008

    "very freindly staff and efficient check in and out" (97743338)

    central and easy to access

    room quite small

    1 of 1 people found this review helpful:

  • 8/10 John ( Solo leisure traveller) 

    from Plymouth , GB  on  May 8, 2008

    "The room was very small BUT comfortable, clean and quiet. It had all I needed for a short break." (97318127)

    Quiet and comfortable

    At times it seemed to take ages for the lift to arrive.

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Group of work colleagues) 

    on  June 11, 2008

    "Great centrally located hotel perfect for overnight stays or weekend breaks in London" (97195784)

    central location

  • 8/10 Anonymous ( Solo business traveller) 

    on  May 3, 2008

    Location and helpfull staff

    Showhead not functioning to well

    1 of 1 people found this review helpful:

  • 2/10 Anonymous ( Mature couple) 

    on  June 6, 2008

    "Very poor indeed" (97349082)

    Online booking efficient

    Extensive list. Generally very slow/poorly organised and pedantic. Booking in took ~45 minutes and so made us late for an evening appointment. Bureaucracy over procedure for using leisure club meant I was eventually unable to do so due to limited time (a mjor reason for choosing the hotel!).

  • 8/10 Satish ( Mature couple) 

    from Peterborough , GB  on  June 3, 2008

    "The Hotel is very clean and the staff are very friendly and welcoming." (97582319)

    Location of the Hotel is perfect for the Westend shows.

    The room was small.

  • 7/10 Anonymous ( Group of adult friends) 

    on  April 24, 2008

    "Overall this hotel was adequate, however I would not recommend it to those staying more than a night or two, and certainly not to light sleepers. My friend and I found the rooms extremely hot, even though we had no radiator on. There was no air conditioning, and as the windows only open a few inches, the air that gets into the room is very little. Outside many rooms on a particular side of the hotel there is some sort of ventilation system which is on 24 hours a day. It is extremely loud, and opening the window at night makes it all the worse. I am a light sleeper and found it impossible to get any rest because of this. The room itself was not large, but cosy and bright nonetheless, and the beds were very comfortable. There were plenty of spare pillows and blankets, and also lots of towels. The shower head is not adjustable, so this is a minus point for anyone who isn't 6'3, but that's just an observation. A point to note; if you don't plan on getting up early in the mornings, do remember to hang the 'do not disturb' sign on the outside of your door. Room service can arrive at a revoltingly early hour in the morning! There is a concierge service, but if you intend on calling for assistance with plans etc., I suggest leaving it before or after check in/out times, as they become manically busy. Staff seem friendly enough, although they don't always remember to restock the tea making facilities. All in all, I personally wouldn't return to this hotel because of the noise and heat factor, but perhaps guests who are used to staying in a big city would not notice this at all. It's a good place to stay for a night or two, but definitely not much longer than that. I expected more, judging from the first appearance of the plush entrance foyer, but it's close proximity to the tube and shopping areas make up for it. Happy holidays to all! :)" (97859779)

    Very central, close to tube station, close to shopping district/other amenities

    Rooms too hot, windows do not open very much, noisy ventilation system outside window

    12 of 12 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  June 2, 2008

    "Very good, I would recomend people to book there " (97374211)

    The staff very helpfull, and the booking in a dream well done

  • 6/10 Anonymous ( Solo business traveller) 

    on  April 21, 2008

    "A very well located hotel with fair sized rooms, quite." (97106118)

    Breakfast was of a poor standard for the price.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Other) 

    on  April 19, 2008

    "Good quality, value for money central London hotel. Staff very pleasant and helpful." (97876368)

    Close proximity to centre of London. Functional

    Room was just a little too small. The bathroom was just too small to be functionaly comfortable.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  May 30, 2008

    "I would prefer to have my bill pre paid when I booked on line. This is the case with most on line booking. I only realised it was not paid a few days before I arrived at the hotel. I mentioned this to the check in clerk and he said a lot of guests make this same assumption." (97583940)

    Good

    Room had very little natural light, so was dark during daylight hours.

  • 6/10 Andrew ( Mature couple) 

    from Woodgreen , GB  on  May 28, 2008

    "The check-in was a little slow and when we arrived at our room it was still full of someone else's bags. The staff were appologetic, and gave us another room straight away. The location was fantastic, we were able to walk to China Town for a meal and then onto the theatre and walk back again. The only downside was inadequate double glazing that let in a lot of city noise. We would book again, but next time we would ask for a room facing the rear rather than the front of the hotel." (97090529)

    Central Location, very reasonably priced

    Poor double glazing letting in a lot of city noise

  • 8/10 Anonymous ( Group of adult friends) 

    on  May 28, 2008

    "Overall the hotel was excellent. Staff very pleasant. Rooms a bit on the small side. But the hotel was very central to where we wanted to get to." (97876754)

    The accomodation was right in the centre of town, easy to get to places.

  • 5/10 Anonymous ( Group of adult friends) 

    on  April 29, 2008

    Smart reception area. Very good central location.

    Rooms require a little updating.

    1 of 2 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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